Automotive Business Person
If you have a question, concern or issue with a Motorcraft
® product you’ve purchased, please contact the facility where you purchased the product (Warehouse Distributor [WD], or a Ford, Lincoln or Mercury Dealership, etc.). If you purchased the product at a Ford, Lincoln or Mercury Dealership, please see the Parts Manager or Service Manager at that Dealership.
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Ford Motor Company Customer Relationship Center
Ford
In the United States:
Ford Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Phone:
1-800-392-3673
1-800-232-5952 (TDD for the Hearing Impaired)
Hours of Operation:
8:00 a.m. – 5:00 p.m. Local Time (Monday – Friday)
In Canada:
Ford Motor Company of Canada, Ltd.
Customer Relationship Centre
P.O. Box 2000
Oakville, Ontario, L6J5E4
Phone:
800-565-3673 (FORD)
Hours of Operation:
8:00 a.m. – 8:00 p.m. ET. (Monday – Friday)
9:00 a.m. – 5:30 p.m. ET. (Saturday)
Outside the United States or Canada:
Ford Worldwide Direct Market Operations
1555 Fairlane Drive
Allen Park, Michigan 48101
Phone: 313-594-4857
Fax: 313-390-0804
To find Ford dealer email addresses and telephone numbers
visit: www.dealerconnection.com
Lincoln
Contact Information:
Lincoln
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48126
Phone: 800-521-4140
Hours of Operation:
8:00 a.m. – 5:00 p.m. Local Time (Monday – Friday)
Mercury
Contact Information:
Mercury
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48126
Phone: 800-521-4140
Hours of Operation:
8:00 a.m. – 5:00 p.m. Local Time (Monday – Friday)
